Christmas Pyjamas
What is the quality of Christmas Pyjamas?
Since our beginning in 2018 we have focused on producing high quality pyjamas in the most sustainable way possible. All our products have to overcome multiple checks on materials, workmanship, colour and sizing before they are available for sale on our website.
Every Christmas we receive a huge amount of positive feedback from our customers who, when they receive their order, are surprised by the high quality of our products.
How are Christmas Pyjamas made?
In our product catalogue you can find 100% organic cotton pyjamas and also Pyjamas made of acrylic fibres.
Our Christmas Pyjamas are manufactured following very strict quality controls during the whole process of making, transporting and storing.
Do Christmas Pyjamas shrink after washing?
No, our Christmas Pyjamas are made of organic cotton or acrylic fibres. In any case, these materials cannot shrink after washing as long as you follow the washing instructions shown on the labels.
Sustainability
What is sustainable clothing?
Organic and sustainable clothing refers to clothing that has been manufactured with the least possible impact on the environment, respecting the ecosystem surrounding farms and factories and minimising the carbon footprint during transport and storage of the garments.
How do you ensure that the garments are truly organic and sustainable?
All our organic products follow a series of norms and standards that guarantee their sustainability. Thanks to the GOTS certificate (Global Organic Textile Standard) we ensure that the materials from which our products are made are organic and the whole production chain is sustainable and respectful of nature.
If you want to know more about this certificate, take a look at our sustainability page.
What is the GOTS certificate?
GOTS (Global Organic Textile Standard) is a globally recognised seal of quality that is applied to textiles of organic origin and certifies the sustainability of garments throughout the entire production chain.
GOTS-certified garments are made from 100% organic fibres and are ethically and sustainably produced in plantations that are not overexploited, respecting the biodiversity of the ecosystem.
What types of materials are used in the manufacture of sustainable clothing?
Our organic and sustainable products are made from 100% organic cotton. All farms and crops where the cotton is harvested are subject to strict quality controls to ensure that the cotton is sourced organically and sustainably.
What are the benefits of organic and sustainable clothing over conventional clothing?
The main benefit of organic and sustainable clothing is that the entire production process of each garment is made in an environmentally responsible way. Our organic garments are very durable and high quality. We strongly believe in responsible consumption, so our sustainable garments are designed and manufactured to have the longest possible lifespan. This is possibly the best way to respect and care for the environment.
Orders
How do I place an order at Christmas Pyjamas?
It is quite simple. Just click on the product you want to buy and add the size you need to the cart. Repeat this action with all the garments you want to buy. Now you only have to go to the shopping cart and follow the instructions to fill the delivery address and make the payment.
Are the sizes large or small?
If you have any doubts about the size, you can find the size guide for each product right next to the size selector where it says Size guide. Here you can see the measurements of each pyjama so you can compare it with another pyjama you have at home.
In case you need it, you can always contact us to solve all your doubts about sizes.
Can I change my order details?
Yes, you can change the details of your order (delivery address, phone number, email...) as long as the order has not been prepared. Once the order is prepared and ready for shipment, we cannot change any data.
If you want to add or remove products from your order, we will have to cancel and refund it. Then you will be able to place a new order.
To request a change, please contact us as soon as possible.
Can I cancel my order?
Yes, you can cancel your order as long as it has not been prepared. If your order has been prepared, we cannot cancel it and you will have to refuse delivery for it to be returned to our warehouse for a refund. To request a cancellation, please contact us as soon as possible.
I have received a faulty product
If on delivery the parcel appears to be damaged, we recommend that you refuse it. If the defect is in any of the products, please contact us by sending us photos and a description of the faulty product. We will review your case and provide you with a solution as soon as possible.
I have not received my order confirmation email.
Once you have completed your order, you will receive a confirmation email within a few minutes with a summary of your order. If you do not receive your order confirmation email, it may be due to one of the following reasons:
- The payment could not be made and the order has not been completed.
- The contact email is incorrectly filled in.
- The confirmation email has gone straight to your SPAM folder.
In any case, if after several minutes you do not receive the confirmation email of your order, please contact us.
Shipping
What are the delivery times?
At Christmas Pyjamas we offer the Delivery 3-5 days. If you order before 12.00 p.m. on any working day, you will receive your order in 3-5 working days from the day you place your order.
Orders placed on any working day after 12:00h, Saturdays, Sundays or public holidays, will be prepared the following working day.
How much are the delivery fees?
At Christmas Pyjamas we offer the Delivery 3-5 days. This service costs £5.99.
Only orders of £80 or more benefit from free shipping.
How can I track my order?
Once your order has been prepared, you will receive an email notifying you that your garments are ready to be shipped. This email will contain full instructions on how to track your order through the shipping company's website.
Maybe when you receive this email the tracking is not yet updated. Don't worry, it will be available in a few hours.
Payments
What payment methods are available?
We currently accept credit cards (Visa, Maestro, American Express, Mastercard...), PayPal, Shop Pay, Google Pay and Amazon Pay. Our transactions are always secure and encrypted.
There is a problem with payment
If there are any problems during the payment an error message will be displayed. It is likely that the card details are incomplete. If you cannot find a solution to the problem, please contact us and we will check the status of the transaction.
Returns
How can I request a size exchange?
The most important thing to know is that you have up to 14 calendar days from the moment you received your order to request a size change. On the size exchange page we explain step by step how to request a size exchange.
How much does a size exchange cost?
All returns have a charge of £5.99 for the return shipping service back to our warehouse. This amount will be deducted from the amount to be refunded.
How can I request a return?
The most important thing to know is that you have up to 14 calendar days from the moment you received your order to request a return. On the return page we explain step by step how to request a return.
How much does a return cost?
All returns have a charge of £5.99 for the return shipping service back to our warehouse. This amount will be deducted from the amount to be refunded.
How long does the refund take?
Refunds for returns are made within a maximum period of 14 calendar days after we receive the returned parcel in our warehouse. Refunds will be made through the same payment method used to purchase the order.
Contact us!
If you have any unsolved questions, please contact us.